Standard Return Policy

Eligible items priced under $15,000 can be returned within 30 days of delivery for a full refund to the original payment method (minus applicable recycling fees) or for full store credit. Eligible items priced at $15,000 or above can be returned within 30 days for full store credit only. All returned items must be in their original condition, and include all original packaging, tags, and documentation.

Recycling Fee

At DulciDiamond, we are committed to sustainable practices. To minimize environmental impact, returned items undergo a careful process of diamond extraction and metal recycling. We encourage you to help us in this effort. The recycling fee is waived if you choose to receive your refund as full store credit on a DulciDiamond Gift Card. Our gift cards never expire and are redeemable for any design on DulciDiamond.com. Engagement Rings: A $300 recycling fee applies. Wedding Bands: A $50 recycling fee applies. Made-to-Order Jewelry: A $50 recycling fee applies.

Return Eligibility

ELIGIBLE ITEMS: All fine jewelry, engagement rings, wedding bands, and loose diamonds, unless specified in the "Non-Eligible Items" list. DulciDiamond 'Crafted for You'™ loose diamonds (5 carats or less) in the following classic cuts: Round Brilliant, Oval, Emerald, Pear, Radiant, Cushion, Marquise, Trillion, Asscher, Princess, and Elongated Cushion are eligible for a one-time exchange or refund.

NON-ELIGIBLE ITEMS:

Any item that has been modified, resized, or altered in any way.
Items showing signs of wear, damage, or misuse.
Items that have been altered by a third-party jeweler.
Fully custom-designed items (distinct from our standard made-to-order pieces).
Diamonds not listed in the eligible cuts above, or those exceeding 5 carats.
Custom cut diamonds with custom ratios or facet patterns.
Personalized jewelry (e.g., items with engraved names, dates, or custom messages).
Loose diamonds that have been set by a third party.
All shipping charges are final.
Engraving, resizing, or other customization fees.
Gift Cards and store credit purchases are final sale and non-refundable.